Cost savings: ITSM platforms smooth all processes, enabling businesses to allocate resources judiciously, reducing operational costs. Improved Data Management: ITSM provides tools for tracking ...

A joint project of MTS Bank and the IT integrator Systematika to implement a corporate services management system in the bank based on the Russian ITSM solution SimpleOne became the winner of the ITSM ...

The survey that serves as the basis for this report examined the evolving role of IT Service Management. The research maps ITSM progress against a maturity model that looks at its progression from ...