Phone operators talk callers through their problems ... “It has created a very hostile, very anxiety-producing work environment, which we do not need.” The internal strife highlights the ...

THUNDER BAY — Ensuring a healthy workplace where colleagues support each other is essential in a job as fast-paced and, at ...

The mobile phone network operators like to charge for content. One executive, who didn't want to be quoted, told CNN this creates a "closed garden" of content that is controlled by your mobile ...

Good news for call center operators who are worn down by hostile ... technology to change the voice of a person over a phone call. Toshiyuki Nakatani, a SoftBank employee, came up with the ...