Phones aren't to blame for retailers' CX woes. Rather, it's a lack of telephony between the phone system and CRM, which, when ...

Now in its 26th year, this prestigious award recognizes companies that have demonstrated exceptional innovation and ...

The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. However, the term VoIP is widely used for the actual services offered (see VoIP for details), while IP telephony often refers to ...

Singapore, February 23, 2025-- Calilio and LeadHeed, one emerging cloud telephony platform and another a Customer Relationship Management tool, have signed a partnership. Calilio announced the ...

This new solution is designed to meet the growing enterprise demand for hybrid unified communications (UC) deployments by offering a “best-of-both-worlds” approach that empowers organizations to ...

An umbrella term for non-stationary telephone service such as in a moving vehicle. Two-way radios were conceived shortly after the turn of the 20th century and were in use during World War I.