New AI capabilities in the Oracle Utilities Customer Platform help call centers better manage volume and quickly deliver smart, personalized assistance PHOENIX, May 6, 2025 /PRNewswire/ -- Innovate ...

Empowering every team member—from frontline staff to partners—to think, act and connect with purpose is the foundation of ...

AI is transforming Spanish customer service — but are humans being replaced? Explore what’s really happening in call centres ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

Good morning and welcome to the Bandwidth Inc. First Quarter 2025 Earnings Conference Call. All participants will be in a listen-only mode. [Operator Instructions] After today's presentation, there ...

In the world of real-time customer communication, phone calls still play a pivotal role. Despite the rise of messaging apps, email automation, and chatbots, phone support remains the preferred channel ...

AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

Good morning, and welcome to the ODP Corporation's First Quarter 2025 Earnings Conference Call. All lines will be on a listen-only mode for today's call, after which instructions will be given to ask ...

On Friday, the company’s health services unit Evernorth unveiled new programs in a reliable growth area: helping payers ...

Q3 2025 Earnings Call Transcript April 30, 2025 Microsoft Corporation beats earnings expectations. Reported EPS is $3.46, ...

Operator: Good day, and welcome to the Spire Inc. Q2 FY 2025 Earnings Conference Call. All participants will be in ...