Consumers increasingly see prompt, personalized customer support as the norm, and will likely move on to the next brand if ...

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone ...

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

With Omnia360e, Logix is transforming its customer service operations by providing customer service representatives (CSRs) ...

In the construction industry, how well does your team do in the realm of customer service? Discover how to provide good ...

If you run into an issue when catching a flight, it can be reassuring to have the time and the attention of both customer service and gate agents. But American Airlines appears to be changing the ...

A new resource from Info-Tech Research Group reveals how AI is revolutionizing customer service by addressing long-standing challenges such as long wait times, impersonal interactions, and operational ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

In the modern digital age, IT procurement is broken. Despite the litany of technologically advanced devices at everyone’s disposal, IT has been woefully underserved in recent years. However, with IT ...

Some businesses closely monitor their customer relationships to identify ways to improve their service and products and to understand how to better meet their needs. The way businesses treat their ...

If they contacted customer service, they would also receive a survey. Typically, we would keep surveys to a maximum of 10 ...

That’s at least one of the concerns about a proposed change to New Mexico’s Rule 1-004 service of process in civil litigation. The proposal would carve out language to allow for service of ...