Optimum’s collaboration with Google Cloud emphasizes a human-centered approach to customer service. Through the use of Google Cloud’s gen AI technology, Optimum is able to develop virtual AI ...

The Commission for Complaints for Telecom-Television Services (CCTS) has released its review for the 2024-2025 mid-year reporting period. The commission accepted 11,909 complaints across all ...

SK Telecom is the largest mobile network operator in South Korea, holding approximately 48.4% of the mobile phone service market in the country, corresponding to 34 million subscribers.

China Telecom ... larger customer base. In that time frame, the firm also more than doubled its broadband customer base to over 197 million as it worked hard to cross-sell additional services ...

Kolkata: The recently launched Airtel-Blinkit express home delivery service ... (know-your customer) authentication, post-delivery of such mobile connections. “The Department of ...

“Helping telecom and TV customers is at the heart ... the CCTS resolved 85% of complaints to the mutual satisfaction of the customer and service provider.” Billing issues remain top of mind ...

DOHA: A number of prepaid mobile users have urged the authorities to intervene to protect their rights by making some telecommunication services ... customer Mohammad Omar said, “Telecom ...

"Helping telecom and TV customers is at the heart of what we do ... the CCTS resolved 85% of complaints to the mutual satisfaction of the customer and service provider.” The most common billing issues ...

However, the telecom operator had to put the service on hold after the DoT, on security grounds, objected to the idea of mobile users doing self-KYC (know-your-customer) authentication after ...