Cyber criminals have told BBC News their hack against Co-op is far more serious than the company previously admitted. Hackers ...

By combining machine learning-based text classification and sentiment analysis, we can create a robust AI-powered email ...

As with all forms of AI and machine learning, agentic AI will require guardrails and human oversight to avoid harmful ...

AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

Consumers increasingly see prompt, personalized customer support as the norm, and will likely move on to the next brand if ...

For most consumers, banking is about trust, simplicity, and confidence. They want fast answers, frictionless support, and ...

GPXpress offers a unique and highly differentiated capability within the industry, so it’s incredibly rewarding and validating for each member of the team to be recognized by the most prestigious ...

The home-sharing giant says its new AI assistant has cut live support requests by 15%, with more personalization and features ...

Start-ups don't just need finance, they need an integrated support model throughout the journey from idea to exit, writes ...

Alleima has invested in new thermal spray technology. The company aims to develop new products in the field of sustainable ...

Empowering every team member—from frontline staff to partners—to think, act and connect with purpose is the foundation of ...

Anders Jones, CEO and co-founder, took the time to discuss the benefits of building tech in-house, how they are using AI and ...