When the summer rush hits, your team’s ability to communicate clearly and deliver a seamless experience can make or break ...

AI phone calls are no longer a futuristic concept—they’re revolutionizing how businesses interact with customers. By combining voice technology, machine learning, and speech recognition software, ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

The cloud-native, AI-enabled Amdocs platform, in collaboration with Microsoft, modernizes PLDT's customer service, enabling ...

In the construction industry, how well does your team do in the realm of customer service? Discover how to provide good ...

Organizations should view their payment practices as a core component of their customer relationship strategy.

As with all forms of AI and machine learning, agentic AI will require guardrails and human oversight to avoid harmful ...

Breeze Customer Agent has helped thousands of customers resolve over 50% of conversations Customers are seeing value goes beyond post-purchase support, including in the discovery and buying phase ...

For most consumers, banking is about trust, simplicity, and confidence. They want fast answers, frictionless support, and ...

Kevin O'Leary says he would never invest in a consumer-facing company that eschews social media. Plus: The mother-daughter team he thinks did it best.

Features include Disney Plus and Apple Music. Customer service is available 24/7. Is Verizon home Internet unlimited? Verizon Fios home internet plans come in three data speeds with no limits on ...

There are several reasons why a large section of businesses prefer outsourcing some elements of their operations.