When the summer rush hits, your team’s ability to communicate clearly and deliver a seamless experience can make or break ...

Consumers increasingly see prompt, personalized customer support as the norm, and will likely move on to the next brand if ...

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone.

AI phone calls are no longer a futuristic concept—they’re revolutionizing how businesses interact with customers. By combining voice technology, machine learning, and speech recognition software, ...

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

In the construction industry, how well does your team do in the realm of customer service? Discover how to provide good ...

Organizations should view their payment practices as a core component of their customer relationship strategy.

Breeze Customer Agent has helped thousands of customers resolve over 50% of conversations Customers are seeing value goes beyond post-purchase support, including in the discovery and buying phase ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

Features include Disney Plus and Apple Music. Customer service is available 24/7. Is Verizon home Internet unlimited? Verizon Fios home internet plans come in three data speeds with no limits on ...

If they contacted customer service, they would also receive a survey. Typically, we would keep surveys to a maximum of 10 ...