KL Rahul scripted a new IPL record on Saturday as he became the fastest Indian in the league to smash 200 sixes. Overall, the Delhi Capitals wicketkeeper-batter Rahul is third in the list of fastest ...

The memo warns the new strategy may lead to the “false-positive flagging of legitimate ... serve the public — improving front line customer service, modernizing their technology, protecting ...

Calling customer service is becoming an increasingly frustrating ... (Darren Calabrese/The Canadian Press) "To create a positive experience for everyone, we kindly ask that conversations remain ...

The FTC on Tuesday paused its in-house case against CVS Health’s CVS Caremark, Cigna’s Express Scripts and UnitedHealth Group’s OptumRx, which alleges the companies wrongly inflated insulin ...

The City of Aurora recently updated and rebranded its customer service experience as "myAurora 311 ... app and revamped website has taken around a year, but they have seen positive feedback about the ...

For police recruits in Belfast, the pressure is immense. Facing criminal gangs and divided communities, they don't know who to trust. The odds are, they won't all make it.

Positive scripting is one practice that can help your customer service representative steer customer interactions toward desired outcomes (like upselling shoppers and bringing first-time customers ...

If your support agents still need help utilizing positive language, customer service scripts can be a strong onboarding or training resource — whether they’re brand new employees or established senior ...